If we have not been able to answer a question below please contact us and we will add your question and our answer to this area.

ORDERING and PAYMENTS

1. How do I order?
2. What payment options do you offer?
3. Is there a minimum order amount required?
4. Can I cancel an order?

DELIVERY

1. When do you deliver and what is the delivery cost?
2. What occurs if I am not home to receive the order?
3. How does my perishable shopping remain cool if I am not home?

PRODUCTS and OPERATIONS

1. How do you operate and why are you fresher?
2. What if I am not happy with an order?
3. What if I require a product that you do not have listed?
4. I only seem to be able to shop for one product at a time?

LOGIN ISSUES

1. My username and password are correct - why can't I login?

Orders are taken online. There are 4 very easy steps required to do this:

1. Find Products
2. Add Products to Trolley
3. Complete Checkout Process
4. Confirmation and Payment

For more information on ordering please go to our How to Shop page.

Bananablue.com.au offerers three methods of payment:

1. Secure On-line Credit Card Transaction
2. Direct Debit
3. Bpay

For more information of payments please visit the Payment Options area within our How to Shop page. Please note that all pricing on our website is in Australia Dollars ($AU).

Minimum order of only $20.

Cancellation Policy

Please not that orders are confirmed once they pass through checkout. Orders cancelled after the checkout process may incur a cancellation fee.

We deliver from Tuesday to Friday and have a variety of delivery options to suit your needs. Higher fees apply for outer metropolitan Adelaide. For more information on deliveries refer to our Delivery Policy and proceed with a Postcode Check.

It is not necessary to be at home to receive your order (unless you have ordered alcohol). We provide you the option of specifying where you would like your goods to be left/delivered if you are not home. For example this could be in a shed or at the side/back of your house. When providing us your delivery details, there will be a 'Delivery Instructions' section. If there is a chance you may not be at the delivery address to receive your order please provide instructions such as:

• 'Enter side gate and leave order around the back
• Leave on right side of house in the shade hidden from road
• Leave in front porch behind wall.
  

Goods may also be delivered to another address, for example to your office. In the situation where alcohol is ordered, somebody of 18 years old or over must be home to accept delivery.

How does my shopping remain cool if I am not home?

Our packaging systems ensure that all perishable products remain cool in high temperatures for over 5 hours. All items that require refrigeration are packaged in polystyrene cartons with ice packs to ensure your perishable food remains crisp and fresh. Although there is no charge for the boxes, we have set up a Polystyrene Exchange System (PES) where a $4.00 fee will be applied on your next order if boxes haven't been returned. You will be required to leave the cartons together with the ice packs outside for our drivers to collect when they deliver your next order. Your assistance is greatly appreciated.

When proceeding through checkout, you may advise that you would like your shopping to be unpacked at the time of delivery and the packaging taken away. Simply tick this box after selecting your delivery time when making your way through the checkout.

Bananablue.com.au provides the freshest food delivered to your door. We buy all our produce on the morning of delivery direct from the Adelaide Produce Markets. We start our buying in the very early hours of the morning to ensure we get the pick of the crop. Our bakery department bake fresh to order on the morning of your delivery. Our butcher also cuts your meat every morning ready for our packers to send to you. Our purchases are made up of only what is needed for the day ensuring that all stock is the freshest possible when delivered to your door.

We are fresher because we have cut down the traditional handling and distribution process supermarkets and greengrocers operate by. Traditionally with fruit and vegetables, retailers would go to the Adelaide Produce Markets and buy stock based on estimates of what they believe they can sell, then the stock is sitting around the store for days on end, sometimes over a week, being picked, poked, squeezed and re-shelved every day.

Our aim is to provide quality and freshness impossible to beat.

bananablue strives to achieve the highest standards of quality and service. If for any reason you are unhappy with any item in your order, please contact us on 1300 304 348 or contact us.

You can either email us on customerservice@bananablue.com.au or enter the item you are looking for in the “products Not Found” area once you have entered the checkout. Your suggestions are greatly appreciated and we will endeavour to respond to all requests.

My username and password are correct - why can't I login?
       OR
I only seem to be able to shop for one product at a time?

In most cases login problems and only being able to shop for one product at a time can be fixed by ensuring that your browser is accepting cookies.

Firstly you need to ensure that your firewall program, in particular Zone Alarm, is set to allow the bananablue.com.au website. To enable the bananablue.com.au website you need to go to your firewall program and enable/allow it. You will need to check the program documentation on how to do this for your particular program and program version.

Once you have your firewall accepting the site it is a simple task to enable cookies.


If you use Internet Explorer version 7:
Go to Tools (top right hand corner) -> Internet Options in your browser.

In the following window that pops up - select the Security tab and set the slider to Medium-High and then click OK



If after allowing cookies you are still unable to log in, contact Customer Service on 1300 304 348.



If you use Internet Explorer version 6:
Go to Tools -> Internet Options in your browser.

In the following window that pops up - select the Privacy tab and set the slider to Medium and then click OK



If after allowing cookies you are still unable to log in, contact Customer Service on 1300 304 348.


If you use Mozilla Firefox:
Go to Tools -> Options in your browser.

In the following window that pops up - select the Privacy tab and tick the Allow cookies from sites box and then click OK





Next, select the Content tab and tick the Enable Javascript box and then click OK



If after following these steps you are still unable to log in or your trolley is malfunctioning, contact Customer Service on 1300 304 348.