This area is for the shopper using our website for the first time. Follow the easy steps below to quickly begin shopping:

1. Find Products
2. Add Products to Trolley
3. Checkout Process
4. Confirmation and Payment
   

Find Products

• Browse
  Simply navigate through the product departments displayed on the left of the screen. For example to find a cabbage, you would click on 'Fruit + Veg' and then Vegetables. Then you simply scroll down the page to view the products available.
• Search
  The search function is available at the top of the middle screen. This allows you to find a particular product quickly. For example if you require Nescafe Coffee, type this in and press search. The search function will display all products that have both 'Nescafe' and 'Coffee', then all products that have either 'Nescafe' or 'Coffee'.
• Department Search
  Once you are in a department, you can also search that department only
• Favourites
  You probably purchase several products each time you shop. You can save time by adding products to your "favourites" by pressing the button to the right of the product. In order to use this feature you must become a registered bananablue.com.au member. Then next time you shop press Quick Shop at the bottom of the product departments, and then Favourites to see all your frequently purchased items. To delete products from your favourites click on the cross next to the unwanted item.

• Option 1
  Click in the quantity box and use the keyboard to indicate quantity required. Once the required quantity is in the box press .
• Option 2
  Press the button until the required quantity is in your trolley. You may need to wait 1-2 seconds between each click to allow the Trolley to update. For example if you require 6 apples, press 6 times, waiting each time for this function to refresh.

Your Trolley
Displays all the products you have chosen together with the sub total. One of the benefits of shopping through bananablue.com.au is that you know the total of your trolley before you go to the checkout. It also shows how much you have saved by taking advantage of our specials.

Editing Your Trolley
To edit how much of a product you purchase, click in the quantity box displayed in your trolley and adjust the number. If you wish to delete an item altogether, enter the number "0". Once you have made the changes press .

Printing your Trolley
To print your order before it is finalised, simply click on the in the trolley section .

Checkout Process

Logging In
New customers will be asked to complete a simple registration form. Existing Customers are required to enter the email address and password they registered with. Please note that passwords are case sensitive.

Selecting Delivery and Payment Options
Your delivery address is displayed at the top of the page. If you need your delivery sent to a different address adjust the details here. Select one of the delivery days and periods offered to your area. You are able to order up to 6 days in advance. Select your payment option. (Refer below for further details)
To change your delivery address, simply click on the update details link in the Member’s Area of the bananablue website, change your details as required and click on the submit button at the bottom of the page

Confirmation and Payment

• Secure On-line Credit Card Transactions
  We have a vested interest in providing our consumers a very safe method for online credit card transactions. We use a real-time secure transaction process with 128-bit encryption providing you with the safest possible system currently available. .
  
  The only people that will ever know your credit card details are you and the bank. We currently accept credit card payments from VISA, MasterCard, AMEX and Diners. Further information regarding online security is available on our security page.
  
  
• BPAY-Phone/Internet Banking
  For those who wish to pay from a savings or cheque account, we offer BPAY. This allows you to pay directly from your account to bananablue.com.au using the Phone or Internet Banking. BPAY also accepts payments from credit card accounts. All BPAY payments must be made at the time the order is placed. We recommend you record the confirmation number provided by your financial institution upon your successful payment. The information you require to make a BPAY payment is our Biller Code [45948] and Your Ref [This number is unique to each customer]. These details will be displayed on the screen after selecting this option and will also be emailed to you.
  
  
• Direct Debit
  This is the easiest way to process your payment and is available to approved customers. Simply place your order and we will organise to debit the required amount from your account. In order to register for Direct Debit please download the Direct Debit Request Form, fill it in and fax or post it back to us.
  
  
• EFT Transfer
  Alternative payment options may be available to approved customers. For more information, please contact us
  
  
• Cancellation policy
  Please note that orders are confirmed once they pass through checkout. Orders cancelled after the checkout process may incur a cancellation fee: minimum cancellation fee is $30, may be higher depending on circumstances and losses incurred by bananablue.com.au.