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ORDERING and PAYMENTS
DELIVERY
- When do you deliver and what is the delivery cost?
- What occurs if I am not home to receive the order?
- How does my perishable shopping remain cool if I am not home?
PRODUCTS and OPERATIONS
- How do you operate and why are you fresher?
- What if I am not happy with an order?
- What if I require a product that you do not have listed?
- I only seem to be able to shop for one product at a time?
LOGIN ISSUES
Orders are taken online. There are 4 very easy steps required to do
this:
- Find Products
- Add Products to Trolley
- Complete Checkout Process
- Confirmation and Payment
For more information on ordering please go to our How
to Shop page.
Bananablue.com.au offerers three
methods of payment:
- Secure On-line Credit Card Transaction
- Direct Debit
- Bpay
For more information of payments please visit the Payment Options area within our How to Shop page. Please note that all pricing on our website is in Australia Dollars ($AU).
We deliver from Tuesday to Saturday and have two delivery time option on weekdays to suit your needs.Higher fees apply for outer metropolitan Adelaide. For more information on deliveries refer to our Delivery Policy and proceed with a Postcode Check.
It is not necessary to be at home to receive your order (unless you have
ordered alcohol). We provide
you the option of specifying where you would like your goods to be left/delivered
if you are not home. For example this could be in a shed or at the side/back
of your house. When providing us your delivery details, there will be
a 'Delivery Instructions' section. If there is a chance you may not be
at the delivery address to receive your order please provide instructions
such as:
- 'Enter side gate and leave order around the back
- Leave on right side of house in the shade hidden from road
- Leave in front porch behind wall.
Goods may also be delivered to another address, for example to your office.
In the situation where alcohol is ordered, somebody of 18 years old or over
must be home to accept delivery.
Our packaging systems ensure that all perishable products remain cool
in high temperatures for over 5 hours. All items that require refrigeration
are packaged in polystyrene cartons with ice packs to ensure your perishable
food remains crisp and fresh. Although there is no charge for the boxes,
we have set up a Polystyrene Exchange System (PES) where a $4.00 fee will
be applied on your next order if boxes haven't been returned. You will
be required to leave the cartons together with the ice packs outside for
our drivers to collect when they deliver your next order. Your assistance
is greatly appreciated.
Bananablue.com.au provides the freshest
food delivered to your door. We buy all our produce on the morning of
delivery direct from the Adelaide Produce Markets. We start our buying
in the very early hours of the morning to ensure we get the pick of the
crop. Our bakery department bake fresh to order on the morning of your
delivery. Our butcher also cuts your meat every morning ready for our
packers to send to you. Our purchases are made up of only what is needed
for the day ensuring that all stock is the freshest possible when delivered
to your door.
We are fresher because we have cut down the traditional handling and distribution process supermarkets and greengrocers operate by. Traditionally with fruit and vegetables, retailers would go to the Adelaide Produce Markets and buy stock based on estimates of what they believe they can sell, then the stock is sitting around the store for days on end, sometimes over a week, being picked, poked, squeezed and re-shelved every day.
Our aim is to provide quality and freshness impossible to beat.
bananablue strives to achieve the highest standards of quality and service. If for any reason you are unhappy with any item in your order, please contact us on 1300 304 348 or contact us. Our customer service team will arrange a credit to your bananablue account. Even if you incorrectly order a product or do not wish to keep a substitute provided, as long as it is non-perishable we will credit your account on its return to bananablue (usually when you receive your next order).
Your suggestions are greatly appreciated and we will endeavour to
respond to all requests.
My username and password are correct - why can't I login?
OR
I only seem to be able to shop for one product at a time?
In most cases login problems and only being able to shop for one product at a time can be fixed by ensuring
that your browser is accepting cookies.
Firstly you need to ensure that your firewall program, in particular Zone Alarm, is set to allow the bananablue.com.au website. To enable the bananablue.com.au website you need to go to your firewall program and enable/allow it. You will need to check the program documentation on how to do this for your particular program and program version.
Once you have your firewall accepting the site it is a simple task to enable cookies.
If you use Internet Explorer version 7:
Go to Tools (top right hand corner) -> Internet Options in your browser.
In the following window that pops up - select the Security tab and set the slider to Medium-High and
then click OK
If after allowing cookies you are still unable to log in, contact Customer Service on 1300 304 348.
If you use Internet Explorer version 6:
Go to Tools -> Internet Options in your browser.
In the following window that pops up - select the Privacy tab and set the slider to Medium and
then click OK
If after allowing cookies you are still unable to log in, contact Customer Service on 1300 304 348.
If you use Mozilla Firefox:
Go to Tools -> Options in your browser.
In the following window that pops up - select the Privacy tab and tick the Allow cookies from sites box and
then click OK
Next, select the Content tab and tick the Enable Javascript box and
then click OK
If after following these steps you are still unable to log in or your trolley is malfunctioning,
contact Customer Service on 1300 304 348.