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At bananablue.com.au we recognise and
respect your privacy and security. We are committed to protecting your
personal details and providing a secure and safe online shopping experience.
Accordingly, we have implemented all measures necessary to ensure that
your personal information is kept private. Bananablue.com.auu
have adopted the recommendations developed by the Australian Privacy Commissioner.
- How are my Credit Card details handled?
- What Information does bananablue.com.au
gather?
- Why do we collect your personal information?
- How do we use your personal information?
- Returns Policy
- Delivery to a minor
- Use of cookies
- Controlling your privacy
- Changes to our privacy policy

Bananablue.com.au do not personally handle
your credit card details. We utilise a secure system that ensures your
credit card details remain confidential. The only people that should and
will ever know your credit card details are you and the bank. Our Real-Time
Credit Card processing system is handled by the National Australia Bank.
Please refer to our Security Page for more information.


When first becoming a member with bananablue.com.au,
we require information relating to your contact details, delivery details
and age (if you wish to purchase alcohol). Your details will not be shared
with any third party without your consent.


Your details are collected to help us fulfil your order. For any future
orders you place, we store your personal information on a secure server
requiring you to enter your password only.
Bananablue.com.au, may use your details
to advise of new products, market news or specials. You can request to
be removed from this list by emailing customerservice@bananablue.com.au.


Bananablue.com.au may use your personal information in order to customise
and personalise your shopping experience. We may send emails containing
specials, newsletters, special offers, invoices, promotional material,
surveys and other updates. We may also use your mobile phone number to
send an SMS advising of special offers. A user may, at any time, decide
not to receive any such information simply by emailing customerservice@bananablue.com.au
or calling 1300 304 348. We will never give out your name or personal
information to a third party without your permission. We may, at times,
produce reports for advertisers containing aggregate information about
our users such as demographic, age and online usage information. This
allows us to work more closely with advertisers to provide content and
offers that are most relevant to our users. We will never include any
personal information in these reports.
We reserve the right to use or disclose any information without notice or consent
as needed to satisfy any law, regulation or legal request; to conduct investigations
of consumer complaints or possible breaches of law; to protect the integrity of
our site and our property; to protect the safety of our visitors or others; to
fulfill your requests; or to cooperate in any legal investigation.

Returns Policy
If bananablue.com.au supplies an incorrect product or undersupplies any product, please notify us on customerservice@bananablue.com.au immediately and we will arrange a credit to your bananablue.com.au account for that item. We then need you to return the unwanted item when your next order is delivered. If bananablue.com.au supplies a substitute product that is not suitable, you may also return non-perishable items when your next order is delivered for a credit to your bananablue.com.au account once we have received the product. If you do not wish to receive substitutes, please untick the products that you do not wish to receive substitutes for during the checkout process.

Delivery to a minor
Please be aware that it is bananablue.com.au's policy not to enter a home unless an adult is present. In the case of minors only being home, the delivery will be left at the front door.


A cookie is a piece of data stored on the users hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user closes
their browser, the cookie simply terminates. Cookies assist us in tracking
which of our features you like best. Cookies also enable us to customize
our content according to your preferences. You have the ability to accept
or decline cookies by modifying your browser. The bananablue.com.au
website is viewable if you disable the cookie function on your browser,
however some advanced and customised features of our site will not be
available to you.


A user may, at any time, change, correct, modify or delete any personal information
they may have provided simply by visiting the Members area located on the top
menu bar.


We will occasionally update our Privacy Policy in order to ensure the
highest level of protection for our users and to comply with legislation.
We will not change the use of previously collected personal information
unless legally required to do so.


Bananablue reserves the right not to supply a product listed in the online catalogue due to pricing or availability issues. In this situation, a substitute of greater value will be provided where available. If a product of greater value is not available, a substitute of lesser value may be provided and the customer account credited with the difference between it and the product ordered. If no substitute is available, or if the customer has elected not to receive substitutes, a credit will be applied to the customer’s account.
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