At bananablue.com.au we recognise and respect your privacy and security. We are committed to protecting your personal details and providing a secure and safe online shopping experience. Accordingly, we have implemented all measures necessary to ensure that your personal information is kept private. Bananablue.com.auu have adopted the recommendations developed by the Australian Privacy Commissioner.

1. How are my Credit Card details handled?
2. What Information does bananablue.com.au gather?
3. Why do we collect your personal information?
4. How do we use your personal information?
5. Returns Policy
6. Delivery to a minor
7. Use of cookies
8. Controlling your privacy
9. Changes to our privacy policy

Bananablue.com.au do not personally handle your credit card details. We utilise a secure system that ensures your credit card details remain confidential. The only people that should and will ever know your credit card details are you and the bank. Our Real-Time Credit Card processing system is handled by the National Australia Bank. Please refer to our Security Page for more information.

When first becoming a member with bananablue.com.au, we require information relating to your contact details, delivery details and age (if you wish to purchase alcohol). Your details will not be shared with any third party without your consent.

Your details are collected to help us fulfil your order. For any future orders you place, we store your personal information on a secure server requiring you to enter your password only.

Bananablue.com.au, may use your details to advise of new products, market news or specials. You can request to be removed from this list by emailing customerservice@bananablue.com.au.

Bananablue.com.au may use your personal information in order to customise and personalise your shopping experience. We may send emails containing specials, newsletters, special offers, invoices, promotional material, surveys and other updates. We may also use your mobile phone number to send an SMS advising of special offers. A user may, at any time, decide not to receive any such information simply by emailing customerservice@bananablue.com.au or calling 1300 304 348. We will never give out your name or personal information to a third party without your permission. We may, at times, produce reports for advertisers containing aggregate information about our users such as demographic, age and online usage information. This allows us to work more closely with advertisers to provide content and offers that are most relevant to our users. We will never include any personal information in these reports.

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.

Returns Policy
If bananablue.com.au supplies an incorrect product or undersupplies any product, please notify us on customerservice@bananablue.com.au immediately and we will arrange a credit to your bananablue.com.au account for that item. We then need you to return the unwanted item when your next order is delivered. If bananablue.com.au supplies a substitute product that is not suitable, you may also return non-perishable items when your next order is delivered for a credit to your bananablue.com.au account once we have received the product. If you do not wish to receive substitutes, please untick the products that you do not wish to receive substitutes for during the checkout process.

Delivery to a minor
Please be aware that it is bananablue.com.au's policy not to enter a home unless an adult is present. In the case of minors only being home, the delivery will be left at the front door.

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. Cookies assist us in tracking which of our features you like best. Cookies also enable us to customize our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser. The bananablue.com.au website is viewable if you disable the cookie function on your browser, however some advanced and customised features of our site will not be available to you.

A user may, at any time, change, correct, modify or delete any personal information they may have provided simply by visiting the Members area located on the top menu bar.

We will occasionally update our Privacy Policy in order to ensure the highest level of protection for our users and to comply with legislation. We will not change the use of previously collected personal information unless legally required to do so.

Bananablue reserves the right not to supply a product listed in the online catalogue due to pricing or availability issues. In this situation, a substitute of greater value will be provided where available. If a product of greater value is not available, a substitute of lesser value may be provided and the customer account credited with the difference between it and the product ordered. If no substitute is available, or if the customer has elected not to receive substitutes, a credit will be applied to the customer’s account.